Shipping policy
Shipping Policy
Thank you for shopping at Ondtrend. We want to make sure your K-beauty products reach you safely and as quickly as possible.
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays.
Shipping Times We ship worldwide. Estimated delivery times are:
- United States & United Kingdom: 7–15 business days
- Europe: 7–14 business days
- Rest of World: 10–20 business days
Please note these are estimates and may vary due to customs processing or carrier delays outside our control.
Shipping Costs We offer free shipping on all orders worldwide.
Order Tracking Once your order has shipped, you will receive an email with a tracking number. You can use this to track your order online.
Customs & Import DutiesInternational orders may be subject to customs fees or import duties imposed by your country. These charges are the responsibility of the customer and are not included in our product prices or shipping costs.
Lost or Delayed Packages If your order hasn't arrived within the estimated timeframe, please contact us at ondtrend@gmail.com and we will investigate with the carrier.